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TAM - Technical Account Manager
Get a trusted advisor
Partner with a dedicated Sitecore expert who provides highly specific advice and guidance tailored to your team over an extended period.
What to expect from a Technical Account Manager
ADVISORY CONSULTING
Work with our experts
Choose between 18 or 36 hours per month of remote consulting services to assist with guidance, best practices, and quality assurance.
FLEXIBLE ON SCOPE
Just tell us what you need
Rely on our Technical Account Managers who are ready to tackle a wide range of topics and can bring in other Services experts for specific needs. Let us know your requirements, and we’ll provide the tailored support you need.
RESEARCH AND PROTOTYPING
Let us investigate
We'll handle the investigations and research on your topic of interest, and even prototype suggested solutions for you.
Be confident in your digital transformation
Ensure long-term success with best practices and insights from passionate, global SMEs who leverage experience and deep product knowledge over time.
Our experienced team ensures quick root-cause analysis and issue resolution. With decades of SaaS Services expertise and deep roadmap knowledge, we guide you to choose the right path at the right time, ensuring you’re set up for success.
We know SaaS technology, have seen it all, and can guide customers based on experience, not trial-and-error. Deep Sitecore technical product knowledge and service expertise means high success rates for customers.
Get the support you need at any stage of your journey
Sitecore resources
Frequently asked questions
Yes, our consultants can provide product usage guidance to your non-technical team, for example – they can guide you towards high value product features and use cases.
Yes, we have a package called the Website Solution Review specifically designed for such reviews but can also provide that as part of a Technical Account Manager (TAM) engagement.
Yes, we have a package called Onboarding Services specifically designed for the onboarding phase but can also provide that as part of a Technical Account Manager (TAM) engagement.
Yes, but the fees for travel and accommodation must be paid for separately.
Architect Assistance engagements are designed to be short, focused on a single problem or small number of problems and conducted by a single consultant. TAM engagements are also conducted by a single consultant but are not focused on solving a single problem. Instead, the engagement lasts at least a year, providing general consulting. Premier Catalyst engagements also run for at least a year and provide general consulting but there is a team of consultants involved to help with complex problems or multiple workstreams.
A variety of services to meet your needs
Here are some of our services packages designed to meet a range of needs. Not what you are looking for? Talk to us about our custom packages.
Sitecore360
Sitecore360 is a comprehensive service package trusted by digital visionaries to drive value and success.
Architect Assistance
Architect Assistance engagements are relatively small and short, perfect for solving a single problem.
Premier Catalyst
Premier Catalyst engagements give you access to a team of experts so that you can complete different streams of work in parallel. Custom package sizes are available.
Get support
Resources, support, and services to unlock the full potential of Sitecore.
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Connect with your peers and improve how you deliver digital experience.
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Find out what Sitecore can help you build.